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Help & Support

MyShorepass is built by seafarers, for seafarers. Here's how the app works and where to get help.

Quick answers

How do I find my port?

Open Explore, pick the country, then the terminal. Every port has a guide, transport, currency and weather.

Who writes the port guides?

Seafarers do. Guides are built from reviews crew share after shore leave — add yours from Share your experience.

I was scammed ashore. What now?

Report it so the next crew is warned. Use Report an Alert; urgent numbers are in Emergency Numbers.

Can my family use MyShorepass?

Yes — Family Onboard collects what crew have learned about bringing family aboard, port by port.

How is my data handled?

Only what you post is public. Everything else stays on your account — see Privacy & Security.

Get in touch

MyShorepass v2.4.1. Something wrong on a port page? Tell us and we'll fix it.